How It Works
Enter your bike's number into the app and tap "START RIDE". You'll get a code to open and close the lockbox.
Use the key from inside the lockbox to operate the U-lock that attaches the bike to its station. Close the lockbox before you ride.
Have fun and stay safe! Use the U-lock to keep the bike secure if you make stops along the way. Your lockbox code will continue to work during your ride.
When you're done, lock the bike back to a Yale Zagster station and close the lockbox. Then go to the app and tap "END RIDE".
You can also borrow bikes using SMS text messages. Check out our Support page for more info.
Meet the Bike
Before you end your bike trip, you must return your bike to a Yale Zagster station. Trips may never be ended unless the bike is already locked to a Zagster station. Do not leave a bike anywhere else unless you have an active trip on the bike. Riders may be held liable for replacement of lost bikes.
Please contact us right away with details on what's happening:
Text the word "Issue" to 202-999-3924 OR Email [email protected] OR Call us at 202-999-3924
Then, return the bike to the nearest Zagster station. Once it's locked there, end your trip. We'll get the bike fixed up, but in the meantime you're free to start a ride on a new bike and get on your way.
If you believe your Zagster bike has been stolen, immediately contact Yale Police at 203-432-4400 to file a theft report.
You are obligated by your Rider Agreement to alert us as soon as possible in the event of any potential loss or theft of Zagster bikes. Call Zagster at 202-999-3924 and we’ll walk you through what to do. We’ll also email you an Incident Report that you’ll need to complete. You may be charged for the cost of replacing a lost or stolen bike.